Customer Success is the backbone of every company with a land-and-expand model, which translates to a revenue team that must be measured on Net Revenue Churn or in other words: Retain Revenue + Expansion Revenue Generated.
However, sadly, we live in a world where most CS leaders came from Customer SERVICE instead of sales. Here is what we propose: Instead of spending 6 figures hiring one CS leader at this stage, hire us and while managing the team we will also train and mentor your best CS to replace us in the next 7 to 9 months.
HOW WE DO IT
HIRE or MATCH
Based on our discovery call, we can match you with some of our existing CSMs to create a dedicated team that will work with and for you.
You will interview them, and if you approve we will start the training process so in less than 3 weeks, they can get started with you.
If not, we will procure other CSMs from our existing data base of over 2300 CSMs in LATAM, test them and once matches are done start the interview process, in the same 3 weeks.
The CS team will go through our standard CS training just to make sure everyone shares the same knowledge. 3 days later, they will join your regular onboarding and start operating as soon as that is done.
This is your team, they will join your tech stack, they will report to you, and they will be your DEDICATED TEAM. However, we will make sure that performance is on point and replace/substitute reps if they underperform or grow the team on demand.
Besides, you will not have any legal obligation toward your Gobvio Reps. As Gobvio will own that relationship.
WHAT TO EXPECT?
Our commitment to quality is our main value.
By having over 2300 CSM on call, we are able to match you to great talent. If at some point a CSM is not performing as expected it will take us a maximum of 3 weeks to replace.
Gobvio is like having your own "personal" Staff manager.
Bilingual / Trilingual Talent
Every Gobvio Rep, speaks at least 2 languages. this allows you to leverage your CS team in different regions.
In your main business timezone; CST, EST, PST
On average, for the past 3 years, our clients have experimented a 39% savings when hiring Gobvio Reps in comparison to hiring their own in-house reps.
Hear what our clients have to say
José de Ibarrola
Regional Expansion Director at Talkpush.